The user friendly process will be simple as their call will come into your support
number and a pre-recorded message of your creation will inform the caller that we
will return their call within 24 hours, providing they leave a detailed voice
message. They will also be informed that if they were to visit your website and
submit through the Contact
ME service, that a high percentage of the time
you can respond within 1 hour. At the conclusion of the call we will automatically
send them a text message with the same information, making it much easier to grab
the URL to go to your website and the Contact page to submit their question in
writing.
Note* It is proven to be easier to communicate their support needs in writing with
limited interruptions, allowing user to compose message when it is convenient for
them.
Example of Text Message Response from CallFire®:
Arlington Web Services received a support call from you at 5:00 pm
today. We typically respond to phone calls within 24 hours. A higher percentage
of the time, we respond to ContactME submissions through our website
within 1 hour, during normal business hours. For a rapid response, go to
payaws.com/contact ME and submit your request online.